About Greenlist

What is Greenlist?

Greenlist is an online destination for irrigation, landscape lighting, and outdoor projects. We make it easier for homeowners and contractors to find professional-grade products, guidance, and project-ready solutions - without needing a contractor account.

Who is Greenlist for?

Greenlist is built for:

  • Homeowners tackling outdoor projects
  • DIYers who want professional-quality products
  • Small contractors and side-hustle pros
  • Anyone looking for trusted brands, clear guidance, and fast delivery
Why should I buy from Greenlist instead of a big-box store?

Greenlist focuses on:

  • Professional-grade products
  • Clear project guidance
  • Curated assortments
  • Special pricing for anyone with an account
  • Faster access to the right solutions without aisle confusion
How do I know I'm buying the right thing?

We combine product expertise, educational content, and customer support to help you buy with confidence. If you have product questions, reach out to us.

Products & Assortments

What type of products do you sell?

We specialize in:

  • Irrigation (sprinklers, drip, valves, controllers, fittings)
  • Landscape lighting (fixtures, wire, transformers, accessories)
  • Outdoor and landscape supplies
Are these professional-grade products?

Yes. Many of our products are the same brands and quality used by professionals, selected to work for both DIYers and pros.

Will you add more products over time?

Absolutely. Our assortment will continue to expand based on customer feedback, seasonal needs, and new project types.

Ordering & Accounts

Can anyone set up an account?

Yes, all are welcome. If you don't that's ok too. We offer guest checkouts.

DoI need an account to place an order?

No. You can check out as a guest. Creating an account makes it easier to track orders, save addresses, and manage returns.

Do you offer bulk or contractor pricing?

We do. Create a free account to view special pricing on select products.

Warranty

What is the warranty policy on products purchased from Greenlist?

Because Greenlist is a distributor of professional-grade irrigation, lighting, and landscape supplies, all name-brand products are covered directly by their respective original manufacturer warranties (e.g., Hunter, Rain Bird, FX Luminaire). Greenlist passes these manufacturer warranties directly to you, ensuring you get the full professional coverage intended for your equipment.

How do I file a warranty claim?

Warranty claims must be handled directly with the product's manufacturer according to their specific terms and evaluation processes. If you need assistance finding the warranty contact information or copies of your original purchase invoices to submit as proof of purchase, our Customer Service team is happy to help you gather those details.

Shipping & Delivery

Where do you ship from?

Orders are shipped from our fulfillment center in Kenosha, WI - providing us the best avenue to ship to your door within 3-5 days.

Where do you ship to?

We currently ship within the contiguous 48 states, United States. Unfortunately, we do not ship internationally.

How long does shipping take?

Most orders ship within 1-2 business days. Delivery times vary based on location and product ordered.

How much does shipping cost?

Free ground shipping over orders of $99 or more. Flat rate of $8.95 for less.

Do you offer expedited shipping?

Need it fast? Expedited options may be available depending on the product and destination. These options will be available at the time of checkout.

Why did my order arrive in multiple boxes?

Some orders ship in multiple packages due to size, weight, or warehouse requirements. If you have any missing items from your order, please contact customer support.

Returns & Refunds

What is your return policy?

Unused, unopened items may be returned within the return window outlined in our Return Policy. Certain items may be excluded.

How do I start a return?

Contact our support team with your order number and reason for return. We’ll guide you through the process.

Are return shipping costs covered?

Return shipping policies vary depending on the reason for return. Details are outlined in our Return Policy.

What if my item arrives damaged or defective?

If your order arrives damaged or defective, contact us right away so we can make it right.

Installation & Product Support

Do you offer installation services?

We do not offer installation directly, but we provide guides, resources, and product recommendations to support your project, so you can get it right the first time.

Can you help me choose the right product?

Yes, we are here to help. Our product descriptions, guides, and support team are here to help you select the right solution.

Do you offer how-to guides or videos?

Yes, we are continually expanding our library of educational content, including how-to guides, videos, product comparisons, and more.

Loyalty & Promotions

Do you have a loyalty program?

We are in the works of providing the best value for our customers. Sign up for our emails to be the first to know.

Do you offer discounts or promotions?

Discounts and promotions are available throughout the year. Subscribe to our email list to stay informed. Create a free account for special pricing on select products.

Payment & Security

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Discover, American Express, and more.... available at checkout.

Is my payment information secure?

Yes. All transactions are encrypted and processed securely and meet the latest online security standards.

Contact & Support

How do I contact customer support?

You can reach us through our contact form, chat support or via phone. Visit our Customer Service page.

What are your support hours?

Support hours are 9-5pm EST. We aim to respond as quickly as possible.